Issue a License

Once a health worker has received registration, a license can be issued to that health worker to practice in the cadre. Unlike a registration, licenses expire and must be renewed. Licenses can only be recorded by Registration Supervisors or Data Operations Managers (not by Records Officers).

1. In the person's record click Training Information in the side menu to jump to the "Training Information" section.

2. Click Update Registrations/Licenses beside the appropriate cadre.

3. The system displays the full details of the cadre. Click License Information in the side menu to jump to the "License Information" section.

4. Click Add License.

5. The Registration Number is assigned as the License Number by default. If the License Number is different, enter the License Number or check the box beside "Generate this Number" to assign the next available license number to the record.

6. Select the Start Date for the license (today's date is entered if nothing is selected).

7. Select the End Date, the date when the license expires.

8. Click Confirm and confirm that the information entered is correct. If it is not correct, click Edit to change it. If it is, click Save to save it.

The system displays the record with the license added. The health worker is now eligible to renew the license (see Renew a License), receive continuing education credits (see Enter Continuing Education Credits) or apply for a private practice license (see Issue a Private Practice License). Disciplinary notices may also be issued to the health worker (see Document a Disciplinary Action). Once the changes have been made, click Return to Main Record to return to the original page.

Troubleshooting

An error message appears when the Confirm button is clicked.

Make certain that all required fields have been completed. Required fields are outlined in red. Also make certain that the license end date is not the same as or earlier than the license start date. Fill in or correct the information and try saving again. If you do not want to add a license after all, click Return (do not save changes).

There is an error in the license information.

Open the record, go to the "Training Information" section, click Update Registrations/Licenses and then click Correct This Information beside the license. Correct any errors and click Confirm to save. Only the Data Operations Manager can correct license information.